Housekeeping Supervisor

WHO WE ARE…

Deerhurst Resort is your host to the true Muskoka experience.

What is important to us…

We CARE.

We have FUN.

We value INTEGRITY.

We believe in TOGETHERNESS.

Why Deerhurst?

Nestled in the heart of Muskoka, Deerhurst Resort can become your new office with a view.   Becoming a Host unlocks a world of opportunity to not only grow your hospitality career but yourself as well.   On top of the beautiful and relaxing surroundings Deerhurst Hosts enjoy complementary activities such as Golf, Canoeing, Kayaking etc.   Discounts on food, clothing and our concessions, such as water skiing, paintball, ATVing.   Affordable staff housing is available on site and includes laundry, internet, shuttle service.   Join our team and find out why thousands of people visit Deerhurst every year.   Apply to Deerhurst today, Muskoka’s preferred place to work and play.

Position Summary

The Housekeeping Supervisor position will conduct inspections of guest rooms and public areas.   The Supervisor will be responsible for ensuring room attendants clean rooms in accordance to the room cleaning standards.   These experiences will refine and develop the skills necessary for colleagues to assume a Housekeeping Manager role.   The supervisors will work closely with the Executive Housekeeper and become a primary resource for them.   The Housekeeping Supervisor will work closely with the Engineering Team by reporting any deficiencies and ensure tasks are completed.

Duties & Responsibilities

•  Act as a role model for others. Demonstrates professional work habits, a commitment to quality service, excellent grooming and effective cooperation
• Ensure inspections of guest rooms and public areas, carpets, exterior windows & patios
• Ensure VIP, Special Guests & Owners Units are inspected
• Liaison with Engineering & Front Office to ensure preventative maintenance FF&E placement/repair & special projects are completed to standard
• Is comfortable with and adheres to Housekeeping Standard Operating Policies in place
• Support hotel policies and procedures including the promoting and participation in Health and Safety, Environmental and Guest Service initiatives
• Must have cell phone or radio when leaving the office to ensure communication with the office.
• Must complete room inspections and update the rooms charts at end of day
• Provides responsive and empathetic service to guests and colleagues
• Responds in a timely manner to any and all guest concerns ensuring guest needs are met and followed-up as required
• Pass on guest lost and found to Housekeeping Office
• Complete all other duties as assigned

Qualifications   

• Guest oriented with a sincere, helpful, caring and friendly personality
• Able to work well with others
• Pays precise attention to detail, order and cleanliness
• Has exceptional energy, flexibility, organizational skills and professionalism
• Has effective communication skills (verbal, listening, writing)
• Has exceptional phone manner
• Able to maintain composure and objectivity
• Is flexible with their schedule, able to work long hours, shift work, evenings, weekends and holidays as business levels require
• Ensure the highest level of guest satisfaction
• Deal effectively with any guest comments and or / complaints

Education & Experience

• Previous housekeeping experience in a hospitality setting preferred previous room attendant
• High school diploma an asset
• Valid Ontario “G” class license preferred with a clean driving record

Physical Aspects of Position (include but are not limited to):

• Able to move up and down stairs occasionally
• Able to work outdoors in seasonal temperatures
• Able to drive at night
• Able to lift, carry & move constantly 11 to 29 pounds, frequently 30 to 49 pounds, occasionally 50 to 75 pounds

Visa Requirements: Must be eligible to work in Canada

The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role, but are intended to accurately reflect principal job elements.