Systems & Service Analyst / Administrator

Talent Request ID:794
Employment Type:Contract
Web Publication Date:9/14/2020
Talent Request Location:Vancouver BC Canada
Brief Description:

ServiceNow & ITIL specialist!

Job Description Details:

Our Vancouver based client has a new opportunity for a Intermediate level

Systems & Service Analyst / Administrator to support the on-going Sustainment of Service Portal / Request Management for multiple medium to large business clients. This is a 12 month contract with a strong likelihood of extension. While you will be able to mainly work remotely, you must be prepared to spend 1-2 days per week in one of our client’s offices in the Vancouver area once the pandemic restrictions are lifted.


In this role you will provide:

  • Business Analysis (working with customers & stakeholders to scope & map Catalogue Services and associated E2E Process);
  • System Configuration (creating the service & process content in a Service Catalogue and automated Process Management tool);
  • Training; Documentation;
  • Project involvement and moderate project management;
  • Go-live & ongoing Tier 2 support for customers, transactions, process, stakeholders; and overall accountability for the success & evolution of the Request Management Process/Service.

To be considered for this role you should have the following skills and experience:

  • A minimum of 4 years of relevant experience in IT or similar Service Desk environments;
  • specific experience in Request Management (ie: not just technical expertise);
  • strong skills in complex business customer service as well as collaboration in large complex enterprise environments.
  • Experience in ServiceNow (Service Now) including experience in content/administration/development etc
  • ITIL Experience is valuable.
  • Other relevant experience in web based business applications maybe helpful.
  • Experience in request management, customer facing service portal management, KPI management, service and process analysis and continuous process improvement.

We appreciate your interest and application, however, only those candidates selected for an interview will be contacted. Candidates local to Vancouver, BC are preferred.