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Senior Manager, Complex Crisis Innovation

Job Order ID:242
Web Publication Date:6/12/2019
Job Location:Washington, DC

Company Information:

Resonance is an award-winning frontier market solutions firm based in Burlington, Vermont, that helps a variety of donor, commercial and investor clients around the world to catalyze lasting impact. We envision a prosperous and just world of thriving markets, healthy ecosystems, and vibrant communities where business, governments and citizens work together creating a better world for all. Resonance seeks to catalyze large-scale social, environmental, and economic change by fostering new and dynamic forms of collaboration. We do this by fostering public-private partnerships, facilitating sustainable investment, and providing deep analytical insights in frontier markets. We strive to merge strategic insight with practical on-the-ground knowledge into an integrated approach that emphasizes results. We seek candidates who are ready to apply their analytical and problem-solving skills to some of our planet’s greatest challenges in an entrepreneurial, fun, and fast-paced environment. We are looking for passionate and committed people who can work in a highly collaborative environment to deliver results for our clients and stakeholders around the world.

Brief Description:

The Catalyst project seeks a dynamic and client-savvy consultant (“Consultant”) to perform program management, systems and partnership coordination, meeting design and facilitation, innovation competition program design and management, learning capture in the service of a program designed to respond to the complex crisis of displaced Venezuelans in the Latin America region.

The Senior Manager, Complex Crisis Innovation will manage the delivery of a range of support services for the design and management of the Venezuela Challenge, a high profile and very dynamic USAID-funded stakeholder engagement and open innovation initiative. The Venezuela Challenge will be led by USAID with participation from several external partners. It is designed to empower and enable Venezuelans to build a stronger, more inclusive, prosperous, and democratic Venezuela by providing opportunities to capture insights and triage priorities, catalyze energy around solutions to rebuild communities, and uncover opportunities for providing immediate support to the Venezuelan people. The effort will focus on uniting and supporting communities divided by the crisis as well as listening to Venezuelans to capture insights about where new solutions are most needed and rolling out funding calls that align with those insights.

The Senior Manager will be required to engage in extensive direct interaction to source ideas from a wide array of stakeholders, collaboration across the Catalyst project team, undertake a wide variety of tasks related to planning, design and implementation of the open innovation program, advising and supporting grant making operations and measuring the outcome and impact of activities.

The position will be based in Washington, DC and may require travel. The Senior Manager will be the primary representative of the implementers in the Challenge’s Secretariat, coordinating between the Catalyst project office, relevant implementers, and USAID. The Complex Crisis Innovation Manager will report to the Catalyst project Chief of Party, and will be tasked by the Challenge’s Project Manager at USAID and interface directly with and other key stakeholders.

The Consultant will closely coordinate and collaborate with a broader team drawn from the Catalyst project team and implementing partners. These resources may include grants manager and analyst-level support reporting to the Senior Manager; communications specialists; operations and logistics staff; evidence, learning, and impact (ELI) specialists; open innovation competitions design specialists; social enterprise acceleration specialists; stakeholder engagement specialists with regionally specific experience and network.

  • Develop and manage work plan activities, in close coordination with senior USAID staff, the CoP and other initiative staff.
  • Serve as liaison between of implementing partners supporting the Challenge, coordinating with these partners to support information flow and integration of efforts.
  • Support USAID in the identification and engagement of a wide array of stakeholders in the U.S.-Venezuela diaspora community, in Venezuelan migrant-receiving countries, and, situation permitting, inside Venezuela.
  • Collaborate on the design and utilization of online crowd-sourcing and dialogue platform.
  • Collaborate in the design and management of co-creation events with diaspora and/or migrant-receiving communities and other stakeholders as appropriate.
  • Design and manage open innovation activities that are informed primarily by research, stakeholder priorities, and insights from the co-creation events and online platform. Position outputs emerging from those activities for success, signaling trade-offs and expected outcomes.
  • Inform communications and outreach activities based on stakeholder insights, dialogue, contextual nuance, and Challenge protocols.
  • Help adapt open innovation tools to the complex crisis context.
  • Work with the broader Catalyst team to identify and incorporate other skillsets and programming that will strengthen the impact of the work.
  • Co-develop the ELI plan and then cull and communicate ELI insights per the plan.

  • Strong project management skills in a fluid, multi-stakeholder, and high visibility situation. Experience with USAID project context preferred.
  • Experience in innovation for development programming required, with a particular emphasis on facilitation, systems, co-creation, crowdsourcing, and competitions.
  • Previous work in Latin America required.
    Spanish language proficiency required, Venezuelan Spanish or Spanish fluency preferred.
  • Familiarity with conflict-sensitive approaches and working in contexts with fragility is strongly preferred.
  • Awareness of the sensitivities and risks faced by development work in the context of fast evolving political and social unrest.
  • A confident, professional and diplomatic communicator.
  • The ability to connect relevant tools, approaches, and competencies of Catalyst project consortium partners.
  • Experience identifying evolving needs for specialized skills, designing and managing scopes of work for appropriate supplemental staff or consultants.
  • Previous work in humanitarian and refugee issues, preferred.
  • Ability to communicate clearly and concisely

How to Apply:

Qualified candidates should submit a cover letter, resume and three references to jobs@resonanceglobal.com. Please include “Senior Manager, Complex Crisis Innovation" in the email subject line, and save documents (cover letter, resume, and references) in one PDF as ‘Last Name_First Name.pdf’. Applications will be reviewed on a rolling basis. Only candidates selected for interviews will be contacted. No phone calls please. Resonance is an Equal Opportunity Employer.